Recently we have had two very good games release that have resulted in a huge uproar. Both are basically single player games with co-op modes. Mass Effect had a huge fallout for the ending, that most if not nearly all people found lacking, to put it politely. Diablo III is having a huge fallout for players not being able to get into the game.
I posted a bit about both games earlier The Mass Effect Effect and What is Wrong With Gamers. I have seen multiple posts about both games and about gaming in general that seen to say this is leading to the downfall of gaming or throwing around things like gamer entitlement. What many people seem to forget is that games are written to make companies money. Companies stay in business by making products that people purchase or subscribe to. I can’t see Blizzard or Bioware folding anytime soon, unlike 38 Studios.
Bioware is producing a DLC to better clarify the ending of Mass Effect 3 and Blizzard Customer service is all over teh forums and Twitter trying to help with players getting into Diablo II. Blizzard has pulled down the servers several time to apply patches and do restarts to fix login issues. I saw one person complaining about them pulling down the servers in primetime instead of accepting it as a way to allow other to ejoy the game by applying fixes. Any support such as this is a huge cost to companies and does not make them money.
The problem with Mass Effect 3 seems to be mis-communication or lack of communication between the writers of the game and the players. Parts of the story are missing or hidden. This lead to an ending where many questions are unanswered or new questions created. Hopefully this will be addressed in the DLC.
The problems with Diablo III seem to stem from a fact that most people are ignoring. Everyone complains about the need for a persistent internet connection to play which is causing many of the login/connection issues. This is need for one simple fact, Real Money Auctions. If the game was offline, hackers could theroetically, hacking to item data base and start generating items to sell on the auction house. By having a persistent connection, Blizzard are able to control item generation and not allow people to start printing their own money so to speak.
Bioware’s DLC does nothing other than add to player satisfaction which promote customer loyalty. Blizzard fixes allow people into the game to enjoy the product. Again this leads to customer satisfaction. Both will lead to customers purchasing further product in the future.
Another little tidbit is comping to light about Diablo III. There is a large number of accounts being hacked. Anyone with an authenticator is safe but anyone without one is sort of asking for trouble. Remember your account is worth more now as it is not just virtual currency being stole but your real world cash as well. Blizzard has a good post up on the Diablo forums with tips to secure your account. http://us.battle.net/d3/en/forum/topic/5149619846
I have seen too many people hacked in WoW and although the accounts can be restored and item restored this will not happen in Diablo III. Sure accounts can be restored but cash will most likely not be restore (too tempting to try to scam the system). I am sorry but if people have a few problem logging into the game due to extra security, I am OK with that.